No explanation needed.
I need more than ProFlowers.com to make up for this fiasco.
From: Proflowers Customer Care
RE: Thank you for your ProFlowers order
Sent: Wed 2/14/2007 4:13 PM
Thank you for contacting us in regards to your order. Upon researching your order, I have determined that it encountered a rare system error, which prevented the grower from receiving the necessary information that would have initiated the fulfillment process. We deeply apologize for this inconvenience.
As we have worked hard to build our reputation on exceptional quality and because we are honored that you chose to send your gift from ProFlowers, we are eager to reschedule the delivery of your order courtesy of the team at ProFlowers. Additionally, we would be more than happy to call your recipient with our apologies and an explanation for the delay. Please let us know if you would like us to do this.
In order to reschedule a delivery of your gift, we will need the following information:
1. Which flower arrangement you would like (of equal value to the original item),
2. Your preferred date of delivery (Tuesday-Friday, excluding holidays).
3. The recipient's name and complete address, including daytime telephone number,
4. A card message (if desired).
Once again, please accept our heartfelt apology concerning this order. You are important to us and we look forward to your reply. We greatly appreciate both your trust and business and hope you consider giving ProFlowers another opportunity to fulfill your future floral giving needs.
The Art of Fresher Flowers
Is there a ProDiamonds.com?